Wednesday, May 29, 2024
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In India, public sector businesses and governmental institutions are driving the adoption of chatbots powered by artificial intelligence (AI), employing them for everything from citizen engagement to ticketing and customer support. The expansion of chatbots in the public sector started during the epidemic and has continued subsequently, according to experts, even if government organizations still trail behind their international counterparts in the implementation of AI.

The National Payments Corp. of India (NPCI), Indian Railways, Bangalore Metro Rail Corp. Ltd (BMRCL), and Bharat Petroleum Corp. Ltd (BPCL) are just a few of the organizations adopting these automation platforms to respond to user inquiries and even take reservations. Yellow.ai’s co-founder and chief product officer, Rashid Khan, stated that since its launch, BMRCL’s WhatsApp platform has seen more than 15 million messages exchanged on the platform, onboarding more than 100,000 users in this period.

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