ServiceNow Unveils AI-Powered Capabilities to Enhance Employee Experiences and Talent Development

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During its annual event, Knowledge 2024, ServiceNow, the AI platform for business transformation, introduced new AI-powered capabilities aimed at enhancing employee experiences, boosting talent development, and optimizing in-person work environments. The updates to ServiceNow’s Talent Development solution, formerly known as Employee Growth and Development, leverage AI to understand skills, facilitate internal mobility, and improve mentoring programs. Additionally, the introduction of new Workplace Service Delivery capabilities aims to foster in-person collaboration among employees while providing data-driven insights for smarter workplace utilization decisions

Recent research conducted by ServiceNow and Pearson suggests that AI and emerging technologies will contribute to job creation and increased demand for skilled IT workers. The newly unveiled capabilities by ServiceNow harness the power of AI to support companies in advancing their talent strategies while enhancing overall employee experiences.

Jacqui Canney, Chief People Officer at ServiceNow, emphasized the importance of investing in employee development and well-being for business success. She highlighted that providing employees with tools for developing high-demand skills not only opens up career advancement opportunities but also drives innovation and long-term business growth. Canney also noted that AI-powered solutions enable personalized learning experiences for employees, allowing them to focus on tasks that require human creativity and empathy. Additionally, AI-driven insights empower leaders and organizations to make informed decisions that drive business growth and foster employee development.