Thursday, May 23, 2024
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UnitedHealth Group provides an update on its ongoing efforts to address the impact of the recent cyberattack on the U.S. health system and Change Healthcare services, while extending financial assistance to affected providers.

Change Healthcare is set to release medical claims preparation software, marking a crucial step in service resumption for thousands of customers in the coming days. The company anticipates having third-party attestations before services resume fully. CEO Andrew Witty underscores the significant progress made in restoring impacted services and encourages affected healthcare providers to reach out for support.

Key milestones include the restoration of Change Healthcare’s electronic payments platform on March 15 and the pharmacy network services on March 7, with ongoing efforts to address remaining issues.

To aid providers facing financial disruptions, UnitedHealth Group has advanced over $2 billion through various initiatives and continues to enhance funding support accessibility. Additionally, the company has suspended prior authorizations for outpatient services and utilization review for Medicare Advantage plans to further assist care providers during this challenging period.

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