JPMorgan Chase Battles ATM Outages After Global Tech Glitch

242

JPMorgan Chase, the largest U.S. bank, encountered technical difficulties on Friday as a global digital outage impacted its operations. While a majority of the bank’s ATMs (automated teller machines) remained functional, the company acknowledged service disruptions and assured customers they were working on a swift resolution.

According to an emailed statement, JPMorgan Chase prioritized restoring service to affected ATMs. The exact number of ATMs experiencing issues remains undisclosed, but the bank maintains a vast network of over 16,000 ATMs across the United States, alongside its 4,800 branches.

This global digital outage, which caused widespread disruptions for numerous companies, also affected teller stations at some JPMorgan Chase branches. Employees at two separate New York locations, who wished to remain anonymous, confirmed that teller stations were inoperable.  They expressed uncertainty regarding the timeline for system restoration.

Despite the technical glitches, JPMorgan Chase branches remained open for business. Customers at locations experiencing outages were still able to access banking services through alternative methods. This included manual transactions facilitated by tellers and functional ATMs. A source familiar with the situation provided this information.

The global digital outage served as a reminder of the potential impact of technological disruptions on critical financial services. While JPMorgan Chase appears to have contained the issue relatively quickly, the incident highlights the importance of robust contingency plans for such situations. By prioritizing ATM functionality and offering alternative solutions for in-branch services, JPMorgan Chase aimed to minimize customer inconvenience during the outage.